PRIVACY POLICY

Effective Date: November 2025
Website: www.bulldoghomeimprovements.co.uk
Email: sales@bulldoghi.co.uk
Telephone: 020 8304 7770

1. Introduction
Bulldog Home Improvements (“we”, “our”, “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, contact us, or use our services.

By using this website, you agree to the terms of this Privacy Policy.

2. Information We Collect
We may collect the following information when you contact us, fill in forms, or interact with our website:

- Personal information: such as your name, email address, phone number, and postal address.
- Enquiry details: information you provide when requesting quotes, consultations, or further details about our services.
- Technical data: including IP address, browser type, operating system, referring URLs, and usage information (collected via cookies or analytics tools).
- Communications: copies of emails or messages you send to us.

3. How We Use Your Information
We use your data to:

- Respond to your enquiries and provide requested services or quotes.
- Manage appointments, installations, or repairs.
- Improve our website, services, and customer experience.
- Comply with legal or regulatory obligations.
- Send occasional marketing messages (only with your consent).

We will never sell, rent, or trade your personal data to third parties.

4. Legal Basis for Processing
We process your personal information under the following lawful bases:

- Consent: when you opt in to receive communications.
- Contract: when it’s necessary to perform our agreement or provide a quote.
- Legitimate interests: to improve our services, maintain security, and prevent fraud.
- Legal obligation: where we must comply with UK law or regulations.

5. Data Retention
We retain personal information only as long as necessary to fulfil the purposes outlined above or as required by law (for example, tax or warranty purposes). Once data is no longer needed, it will be securely deleted.

6. Sharing Your Information
We may share information only with trusted third parties who help us operate our business, such as:

- IT and web hosting providers
- Payment processors (if applicable)
- Service subcontractors (e.g., for installation or delivery)

All partners are bound by confidentiality and data protection agreements.

7. Cookies
Our website uses cookies to improve your browsing experience, analyse site traffic, and remember preferences. You can control or disable cookies through your browser settings. For detailed information, please see our Cookie Policy (if applicable).

8. Your Data Protection Rights
Under the UK GDPR and Data Protection Act 2018, you have the right to:

- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to processing or request restriction
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, please contact us at sales@bulldoghi.co.uk.

9. Security
We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse.

10. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date updated accordingly.

Bulldog Home Improvements
Registered in the United Kingdom
Email: sales@bulldoghi.co.uk
Phone: 020 8304 7770
Website: www.bulldoghomeimprovements.co.uk